In the rapidly evolving landscape of health information technology, a few key players have managed to distinguish themselves significantly as trailblazers, providing the healthcare sector with top-tier, innovative solutions. Notably, the 2025 Best in KLAS awards have once again spotlighted leading health IT systems that have excelled in numerous market segments. As evaluated by user reviews and extensive surveys from hospitals and health systems, these ratings offer profound insights into the real-world performance of health technology. The comprehensive evaluations help healthcare organizations make well-informed purchasing decisions, showcasing products that meet users’ expectations in terms of functionality, reliability, and satisfaction.
Epic Systems’ Unstoppable Dominance
Excelling in Acute Care EHR and Beyond
For the 15th consecutive year, Epic Systems has cemented its position as the overall leading health system suite, outperforming competitors by a substantial margin. Renowned for its high-performance standards, Epic secured 14 awards across diverse segments, including acute care EHR, patient accounting, and the ambulatory system-owned EHR. Epic’s standout product, EpicCare, was lauded for its robust functionalities and intuitive design, tailored to meet the rigorous demands of large and midsize hospitals.
Patients and healthcare providers alike have praised EpicCare for streamlining clinical workflows, thus enhancing patient care quality. Moreover, Epic didn’t stop there – the company also garnered accolades in clinical communications with its secure chat feature, proving indispensable in acute care settings. These impressive achievements underscore Epic’s unwavering commitment to innovation and user-centricity in health IT solutions, setting the bar high for the industry.
Comprehensive Solutions for IT Needs
Epic’s continuous success in the KLAS awards reflected its understanding of healthcare organizations’ nuanced and varied IT needs. By excelling in multiple categories, Epic’s products demonstrate seamless integration and efficiency, crucial for tackling complex clinical and administrative tasks. The company’s impressive performance in medication inventory management and pharmacy surveillance segments further validated its leadership. Epic Willow Inventory (Inpatient) and VigiLanz Pharmacy Surveillance were particularly praised for their systemic accuracy and ease of use.
In automated dispensing cabinets, BD Pyxis MedStation emerged as another shining star, a testament to Epic’s collaboration with other industry leaders to deliver comprehensive health IT solutions. The accolades extended even to infection control and monitoring with Wolters Kluwer Sentri7 Infection Prevention – a critical component in enhancing patient safety and managing hospital-acquired infections. Such broad-spectrum success illustrates Epic’s ability to offer a cohesive, effective ecosystem of interconnected solutions that address varied health IT requirements.
Athenahealth’s Performance in Ambulatory and Practice Solutions
Dominance in Independent Physician Practices
Athenahealth was distinguished as the Best in KLAS for its outstanding performance in the Overall Independent Physician Practice Suite. Renowned for excelling in ambulatory EHRs, practice management software, and patient portals, the company surpassed its competition by delivering user-friendly, integrated systems designed for efficiency. AthenaClinicals, a critical component of their suite, demonstrated remarkable functionality aimed at simplifying administrative tasks for independent physician practices. This capability, combined with the robustness of the Athenahealth ecosystem, significantly elevated its standing among healthcare providers.
Users have particularly commended Athenahealth for its intuitive interface and functionality that streamline office workflows, thus allowing medical professionals to focus more on patient care. This has positioned Athenahealth as a standout in providing unparalleled practice management solutions, fostering better health outcomes and operational efficiency. The user-centric design and seamless integration of their systems underscore Athenahealth’s strategic focus on meeting the specific needs of ambulatory healthcare settings.
Integration and Efficiency in Ambulatory Solutions
Beyond practice management, Athenahealth’s accolades extended into other critical ambulatory care segments. Their impressive performance in independent and health system-owned ambulatory EHR categories underscored the company’s commitment to delivering optimized, scalable solutions for diverse clinical scenarios. The AthenaClinicals and EpicCare Ambulatory EHR systems emerged as top contenders, each praised for their cutting-edge technologies that support effective clinical decision-making and patient engagement.
These solutions did not just enjoy a superficial nod of approval; instead, they received high marks for significantly improving clinical efficiencies while maintaining a strong focus on patient-centered care. Additionally, Athenahealth’s efforts in enhancing surgical information systems through robust ambulatory surgery center solutions further strengthened their reputation. By addressing specific needs within ambulatory care, Athenahealth showcased a profound understanding of healthcare workflows and technology, ensuring that their offerings remain indispensable for today’s healthcare providers.
Specialized Categories and Key Sector Performers
Innovations in Revenue Cycle Management and Clinical Documentation
Revenue cycle management (RCM) and clinical documentation integrity represent two fundamental pillars of healthcare operations, vital for both financial health and regulatory compliance. The performance in these areas at the Best in KLAS awards unveiled critical contributors like Abridge and Waystar Claims Management. Abridge’s Ambient Speech solution showcased innovative voice recognition technologies, transforming how clinical documentation is approached. This technology’s seamless integration into daily clinical workflows significantly reduced the administrative burdens on healthcare professionals, leading to enhanced productivity and accuracy.
Waystar Claims Management emerged as a leader in automating the claims process, aggressively reducing the cycle time from submission to payment. By leveraging advanced analytics and machine learning, Waystar facilitated healthier revenue cycles, minimizing denials and ensuring timely reimbursements. Meanwhile, Nuance’s prowess in clinical documentation integrity was reinforced with high ratings from users who found their solutions crucial in maintaining accurate, compliant, and complete patient records. Nuance’s accurate speech recognition and dictation tools positioned it as a pivotal player in reducing administrative noise, ultimately improving both patient care and financial outcomes.
Advancements in Medical Imaging and Cloud Services
Medical imaging and public cloud services saw significant advancements, with notable winners like Sectra PACS and Amazon AWS setting new industry benchmarks. Sectra’s large and small PACS (Picture Archiving and Communication System) solutions received accolades for their state-of-the-art imaging technology, enabling healthcare providers to manage and analyze vast amounts of medical data efficiently. These systems facilitated fast, accurate diagnostics critical for patient care, earning widespread approval from radiologists and clinical administrators alike.
Nuance’s Image Exchange triumphed in the medical imaging domain, reaffirming its role in preparing for seamless data sharing and interoperability. The efficient handling of image data across platforms reduced redundancy, improved diagnostic insights, and enhanced coordinated care. Meanwhile, Amazon AWS’s recognition in public cloud services marked a significant shift towards cloud solutions for healthcare IT, highlighting the importance of scalable, secure platforms in supporting health IT infrastructures. AWS’s robust performance, comprehensive service offerings, and reliability emphasize the growing trend of cloud adoption in health IT, paving the way for more collaborative and efficient healthcare delivery models in the future.
Actionable Insights from the Best in KLAS 2025 Awards
In the swiftly changing field of health information technology, a number of key players have managed to establish themselves as innovators, offering the healthcare industry top-notch, groundbreaking solutions. The 2025 Best in KLAS awards have once again highlighted the leading health IT systems that excel across various market segments. These ratings, derived from user reviews and extensive surveys conducted in hospitals and health systems, provide deep insights into the actual performance of health technology solutions. Comprehensive evaluations play a critical role in assisting healthcare organizations in making informed purchasing decisions. They showcase products that align with users’ expectations in terms of functionality, reliability, and overall satisfaction. This recognition underscores the importance of user feedback in shaping the future of health IT, guiding institutions toward the most effective and trusted technologies available.
