Editorial

Why The Recent Hepatitis Epidemic Could Prove To Be Dangerous
Editorial Why The Recent Hepatitis Epidemic Could Prove To Be Dangerous

The World Health Organization (WHO) recently published a statement about several cases of acute hepatitis, with unknown origin, appearing in the UK. According to the WHO, 74 cases were identified in the UK up until April 8th—many of the cases affecting children under the age of 10. Although n

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

Ukraine Crisis: Cyber Risks Facing the US Healthcare Sector
Editorial Ukraine Crisis: Cyber Risks Facing the US Healthcare Sector

Healthcare systems around the world have only just managed to defeat one of the greatest medical crises in modern history, the COVID-19 pandemic. However, just as policymakers and healthcare managers were preparing to return to normalcy after resolving what they believed to be the final issues of

Preparing for Future Epidemics
Editorial Preparing for Future Epidemics

The COVID-19 pandemic has undoubtedly shaken the foundations of modern medicine as we know it. Although more than two years have passed since its beginning, the effects can still be felt in healthcare and other industries-altering the daily habits of people everywhere. While experts now agree that

What are the long-term effects of COVID-19?
Editorial What are the long-term effects of COVID-19?

More than two years have passed since the beginning of the COVID-19 pandemic, and 2022 may be the first year with reduced or even no social restrictions. With the Omicron variant and its sub-variant BA.2 now confirmed to cause less aggressive disease than infection with earlier variants, the US and

How COVID-19 Changed the Future of Healthcare
Editorial How COVID-19 Changed the Future of Healthcare

The emergence of SARS-CoV-2, the virus that provoked the COVID-19 pandemic, was bound to change not only the daily lives of people around the world but also the future of different industries. The disruption in the healthcare industry was greater than any other —  this industry found itself amid th

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