Category: Patient Experience

November 8, 2023

Screening for patients’ health-related social needs can help providers more effectively coordinate patient care and connect patients to the resources they need. Social needs are social conditions—such as food insecurity, housing instability, and lack of reliable transportation—which often result from […]

October 16, 2023

I have one quid pro quo in my life: I won’t tell you what to do if you don’t tell me what to do. I won’t tell you what to do, how to do it and when to do it, […]

October 6, 2023

If you’ve ever worked behind the scenes at a provider organization, you likely gained a deep understanding of what makes medical practices tick, giving you the ability to make fairly accurate assumptions about how patients will probably behave in different […]

September 28, 2023

As I mentioned in my introduction, patient matching doesn’t work terribly effectively today. The problem has its root in the identity challenges we have been discussing, although it is important to separate the patient matching challenge from trust-in-identity – these […]

September 28, 2023

Telehealth use soared during the COVID-19 pandemic as patients avoided healthcare facilities to avoid infection, spurred on by new regulatory flexibilities. Though utilization has dropped from its pandemic highs, telehealth is here to stay, particularly for routine and mental healthcare, […]

August 31, 2023

Epineuron has enrolled the first patient in a trial investigating its PeriPulse device for the treatment of acute peripheral nerve injury. The Ontario, Canada-based company plans to enrol a total of 110 patients across Canada and the US in the […]

August 30, 2023

For people with cystic fibrosis, like Sabrina Walker, Trikafta has been a life-changer. Before she started taking the drug, she would wind up in the hospital for weeks at a time until antibiotics could eliminate the infections in her lungs. […]

August 25, 2023

As many as one in five women have experienced some degree of mistreatment while in maternity care, according to a new report from the Centers for Disease Control and Prevention (CDC). The new statistic appeared in the CDC’s “Vital Signs” […]

August 7, 2023

To commemorate World Breastfeeding Week, which was the first week of August, a group of male health care leaders at Covenant Health participated in a “simulated breastfeeding challenge,” as FOX34 reported. Covenant Health is a Christian health network located in […]

August 1, 2023

For more than five million women in the U.S., getting maternity care is difficult or impossible. More than one-third (36%) of U.S. counties are considered “maternity care deserts,” which means they do not have any obstetric providers or birth centers. […]

July 10, 2023

Hospitals and healthcare systems are well acquainted with the rise in demand for an optimized and frictionless customer journey—from a patient’s first appointment call to automated reminders, wayfinding, and essential provider information. And that’s because, by the numbers, an omnichannel […]

July 5, 2023

Imagine a giant clock where each single cog wheel contributes to displaying the time accurately. In this complex web of machinery, individual cogs can break, and the clock stops – rendering it useless. Healthcare organizations are at risk of facing […]

June 20, 2023

With the economy continuing to tighten in 2023, healthcare technology product leaders need to position and deliver solutions that offer undisputed value in both the short- and long-term. One way to do this is by integrating identity data management capabilities […]

June 6, 2023

The new and emerging state privacy laws have created a challenging patchwork of rules that require all organizations to implement new data privacy protections. This is particularly true for healthcare organizations, who continue to bear the cost of third parties […]

April 17, 2023

Medical professionals must make quick, informed decisions in the constantly evolving healthcare industry to ensure the best possible outcome. Amidst the fast-paced evolution of technology in modern medicine, virtual rounding has emerged as a popular mode of care delivery. Despite […]

April 14, 2023

Voice is a powerful tool. The average person speaks about 7,000 words daily (although anyone who’s spent time around young children knows that estimate is probably low). Yet amid healthcare organizations building a more customer-centric approach to customer experience (CX), […]

March 31, 2023

Victoria Ferrell Ortiz learned she was pregnant during summer 2017. The Dallas resident was finishing up an AmeriCorps job with a local nonprofit, which offered her a small stipend to live on but no health coverage. She applied for Medicaid […]

March 21, 2023

Telehealth’s ease of accessibility has contributed extensively to scaling its systems over the past few years. The pandemic fueled this further, creating a requirement for extending the real-time reach of healthcare to remote locations. With the increased demand for telehealth, […]

March 13, 2023

While rates of anxiety and depression rose across all ages during the COVID-19 pandemic, children have been particularly hard hit with widespread mental health issues “approaching a national public health emergency,” according to ECRI. The mean weekly number of emergency […]

March 8, 2023

We all know that today’s patients have expectations that are greatly influenced by industries outside of healthcare. They want instant access to their health information and online tools for scheduling appointments and messaging their provider because they can do similar […]