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Category: Patient Experience


Innovation, Patient Experience

Parkinson’s association to offer genetic tests, data access

July 18, 2019

Via: Health Data Management

The Parkinson’s Foundation will launch a nationwide program offering free genetic testing for the disease and counseling to help patients understand their results. Test results from the program, called PD GENEration, will be used in research to aid in developing […]


Innovation, Patient Experience

Even when HIV prevention drug is covered, other costs block treatment

July 15, 2019

Via: The Medical News

Three years ago, Corey Walsh, who was in a relationship with a man who was HIV-positive, got a prescription for Truvada, a drug approved by the Food and Drug Administration to prevent infection with the virus that causes AIDS. Walsh, […]


Innovation, Patient Experience

Why An Aging Population Means Healthcare Customer Experience Must Adapt

July 11, 2019

Via: Forbes

America is getting older, and the healthcare system is buckling under the pressure. The double whammy of people generally living longer and the massive Baby Boomer generation creating the “largest-ever population of older adults in America” has necessitated a level […]


Innovation, Patient Experience

How to get a cheaper prescription before leaving the doctor’s office

July 10, 2019

Via: The Medical News

When Mary Kay Gilbert saw her doctor in May for a skin infection on her leg, she wasn’t surprised to receive a prescription for an antibiotic cream. But Gilbert, 54, a nurse and health consultant, was shocked when her physician […]


Innovation, Patient Experience

‘Alexa, how do I treat a migraine?’ Patients in the UK are using Amazon’s tech for aches and pains

July 10, 2019

Via: CNBC

The U.K.’s National Health Service (NHS) is working with tech giant Amazon to provide people with “reliable health information” via voice assisted technology. Authorities said Wednesday that the technology would enable patients to “get professional, NHS-verified health information in seconds” […]


Innovation, Patient Experience

When Your Primary Care Physician Breaks Up With You

July 8, 2019

Via: Forbes

My primary care physician announced that he will be changing to a “concierge” practice, requiring my wife and me to pay $2,000 each per year in exchange for his caring for fewer patients and, therefore, being more available to us. […]


Innovation, Patient Experience

What You Should Know About Insurance Before You Have Genetic Testing

June 26, 2019

Via: Forbes

When I began seeing patients for cancer genetic counseling and testing back in the mid 1990s, one of the greatest fears our patients expressed was that genetic testing could tank their insurability. Frankly, genetic counselors shared this fear. We were […]


Innovation, Patient Experience

Robotic teddy bears can boost mood of hospitalised children

June 26, 2019

Via: medicaldevice-network.com

Researchers from the MIT Media Lab, Boston Children’s Hospital and Northeastern University deployed a variety of developmental and coping interventions across several paediatric units at Boston Children’s Hospital. Patients aged three to ten were randomly split into three control groups: […]


Innovation, Patient Experience

Study emphasizes need for prioritizing nutrition care for home health patients

June 24, 2019

Via: The Medical News

New research from Advocate Health Care and Abbott found that prioritizing nutrition care for home health patients at risk for malnutrition had a dramatic impact on helping keep them out of the hospital – resulting in millions of dollars in […]


Innovation, Patient Experience

Improving Patient/Member Satisfaction through Nurse Triage Services

June 24, 2019

Via: HitConsultant

Not long ago, viewed members as captive audiences (more or less). Most members obtained their health insurance through their employers or another group and were unlikely to go outside of that option no matter how they actually felt about the […]


Innovation, Patient Experience

Why you should take a peek at your doctor’s notes on your health

June 19, 2019

Via: The Medical News

When Pamela DeSalvo read the clinical note from her doctor’s visit, the words on the page hit her hard: “clinically morbidly obese.” She knew she was overweight, but seeing those three words together shocked her. It also inspired her to […]


Innovation, Patient Experience

‘Weekend effect’ mortality rate in hospitals not a reliable indicator of care quality

June 6, 2019

Via: The Medical News

The higher mortality rate for weekend hospital admissions should not be used as an indicator of quality of care due to the lack of data preceding patient admission and on the severity of their illness, a new study conducted at […]


Innovation, Patient Experience

Young players may need one-year rehab time after knee surgery

May 23, 2019

Via: The Medical News

After surgical reconstruction of the anterior cruciate ligament, young athletes are now recommended to undergo at least a year’s rehab and thorough testing before resuming knee-strenuous sport. Research shows that those who return to sport relatively soon after surgery incur […]


Innovation, Patient Experience, Wellness

Could exercise boost well-being among psychiatric inpatients?

May 23, 2019

Via: Medical News Today

Over recent years, there have been several investigations into the relationship between exercise and mental health. Studies have shown that physical activity can reduce anxiety and depressive symptoms in some cases. However, the most recent study takes this effect one […]


Innovation, Patient Experience

For civilians, finding a therapist skilled in PTSD treatments is a tough task

May 22, 2019

Via: The Medical News

Lauren Walls has lived with panic attacks, nightmares and flashbacks for years. The 26-year-old San Antonio teacher sought help from a variety of mental health professionals — including spending five years and at least $20,000 with one therapist who used […]