Category: Patient Experience

July 5, 2023

Imagine a giant clock where each single cog wheel contributes to displaying the time accurately. In this complex web of machinery, individual cogs can break, and the clock stops – rendering it useless. Healthcare organizations are at risk of facing […]

June 20, 2023

With the economy continuing to tighten in 2023, healthcare technology product leaders need to position and deliver solutions that offer undisputed value in both the short- and long-term. One way to do this is by integrating identity data management capabilities […]

June 6, 2023

The new and emerging state privacy laws have created a challenging patchwork of rules that require all organizations to implement new data privacy protections. This is particularly true for healthcare organizations, who continue to bear the cost of third parties […]

April 17, 2023

Medical professionals must make quick, informed decisions in the constantly evolving healthcare industry to ensure the best possible outcome. Amidst the fast-paced evolution of technology in modern medicine, virtual rounding has emerged as a popular mode of care delivery. Despite […]

April 14, 2023

Voice is a powerful tool. The average person speaks about 7,000 words daily (although anyone who’s spent time around young children knows that estimate is probably low). Yet amid healthcare organizations building a more customer-centric approach to customer experience (CX), […]

March 31, 2023

Victoria Ferrell Ortiz learned she was pregnant during summer 2017. The Dallas resident was finishing up an AmeriCorps job with a local nonprofit, which offered her a small stipend to live on but no health coverage. She applied for Medicaid […]

March 21, 2023

Telehealth’s ease of accessibility has contributed extensively to scaling its systems over the past few years. The pandemic fueled this further, creating a requirement for extending the real-time reach of healthcare to remote locations. With the increased demand for telehealth, […]

March 13, 2023

While rates of anxiety and depression rose across all ages during the COVID-19 pandemic, children have been particularly hard hit with widespread mental health issues “approaching a national public health emergency,” according to ECRI. The mean weekly number of emergency […]

March 8, 2023

We all know that today’s patients have expectations that are greatly influenced by industries outside of healthcare. They want instant access to their health information and online tools for scheduling appointments and messaging their provider because they can do similar […]

March 7, 2023

People who have had COVID-19 may experience lingering chest pains for up to a year after infection, a new study found. “Long COVID,” which refers to conditions that linger for months or even years after infection, impacts nearly one in […]

March 6, 2023

Imagine you’re a parent rushing your child to the hospital, anxious for answers and healing. Or, you’re a clinician bordering on burnout, juggling mounting workload and life pressures. Each day, healthcare organizations have opportunities to alleviate high-pressure moments and the […]

February 27, 2023

A new Edith Cowan University (ECU) study has found that for people living with chronic pain it’s not necessarily how intense their pain is, but the extent to which it interferes with their daily life that can pose the biggest […]

February 27, 2023

There’s no cure, yet, for Alzheimer’s disease. But dozens of programs developed in the past 20 years can improve the lives of both people living with dementia and their caregivers. Unlike support groups, these programs teach caregivers concrete skills such […]

February 16, 2023

Telemedicine has helped improve the quality of life of patients in every corner of the world and has been successfully utilized to provide convenient care to people with limited or no access to health services. Today, worldwide digital interconnectivity is […]

February 15, 2023

It’s well known that the winter season typically creates spikes in illness and, consequently, a surge in healthcare visits. What might not be so obvious is that this time of increased demand is also the ideal opportunity for healthcare organizations […]

February 9, 2023

Health disparities are pervasive and persistent across the country. The goal of this report, a collaboration between ZS, the Healthcare Leadership Council (HLC) and its membership community, is to gain deeper insight into these disparities and, more importantly, identify effective […]

February 9, 2023

Coordinating new patient inquiries is a top priority for both solo practitioners and managers of multi-provider behavioral health clinics. Prospective patient management may seem routine but it can be cost-prohibitive, if not handled correctly. Today, the hidden costs of managing […]

February 7, 2023

Brought on by burnout and attrition in the wake of the pandemic, the healthcare industry faces severe staffing challenges. The percentage of healthcare employees who said they intend to stay in their job fell four percentage points in 2022 compared […]

February 6, 2023

Here are the top six healthcare trends making an impact on medical practices in 2023: 1. Medical offices will adopt a broader selection of patient-centric payment capabilities. As expectations rise among younger, digitally-native patients, medical offices and healthcare providers will […]

February 2, 2023

Rising inflation and a looming recession are causing small healthcare practices to tighten their belts and eliminate unnecessary costs. Still, too many healthcare leaders are divesting where it may end up hurting them in the long run: digital solutions. Digitization […]