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Expectation vs. Reality: Improving the Patient Payment Experience

October 6, 2023

If you’ve ever worked behind the scenes at a provider organization, you likely gained a deep understanding of what makes medical practices tick, giving you the ability to make fairly accurate assumptions about how patients will probably behave in different scenarios. However, when it comes to the patient payment experience, inevitably some patients respond differently than expected.

Seasoned healthcare workers have likely experienced a number of common misconceptions about patients’ behaviors, demands, and preferences. While many providers and staff may already be aware of these misconceptions, the broader healthcare community may not be as familiar.

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