Healthcare systems are often criticized for sidestepping patients and purchasers, but Included Health is working diligently to shift the focus back. During the JPM Healthcare Conference, Robin Cherry Glass, the president of Included Health, provided insights on the company’s pioneering initiatives and strategic partnerships aimed at enhancing specialty care and value-based healthcare services.
Specialty and Personalized Healthcare Services
Included Health’s operational strategies are geared toward delivering specialized and personalized healthcare services. The company’s innovative approach is one of the major themes of the discussion, emphasizing the re-centering of healthcare to enhance value for both patients and purchasers. Through this, Included Health aims to address the gaps in traditional healthcare systems by offering tailored services that meet individual needs.
Key Partnerships and Shared Savings
One of the significant partnerships highlighted was with CalPERS (California Public Employees’ Retirement System), which encompasses a substantial member base of approximately 250,000. From January 1, Included Health began providing a comprehensive suite of services, including care delivery, advocacy, and navigation for this population. The company committed to shared savings with CalPERS and Blue Shield of California, aiming to reduce the cost trend to 3% over five years. A notable aspect of this partnership is the performance-based fee, placing a significant portion of Included Health’s fees at risk based on the achievement of these outcomes.
Innovative Launches and Future Endeavors
Included Health’s future endeavors present a busy year ahead, with several important launches aimed at facilitating access to high-quality care. These initiatives include new approaches in pharmacy services and in-person care modalities, extending beyond their established virtual care framework. Their expansion into specialty care—starting with cancer care as of January 1—demonstrates their commitment to addressing critical health issues. This includes providing timely access to care within seven days and comprehensive support services to alleviate the challenges patients face during significant health conditions.
Integrated Healthcare Solutions
Glass highlighted Included Health’s history in specialty care through their expert medical opinion services. However, the company is now transitioning to direct involvement in specialty-care delivery to respond to client feedback seeking more consolidated support solutions in healthcare. These solutions aim to reduce fragmentation and overwhelm that often arise from multiple point solutions.
Comprehensive Support Services
Through consolidation, Included Health not only offers expedited access to specialty care but also integrates additional services for patients undergoing complex healthcare journeys. While they may not serve as treating oncologists, they provide critical symptom management and support services, significantly enhancing patient experience during challenging health trials.
Redefining Value in Healthcare
The healthcare system often faces criticism for neglecting the needs of patients and buyers, but Included Health is making great strides to change that narrative. During the JPM Healthcare Conference, Robin Cherry Glass, the president of Included Health, shared valuable insights about the company’s groundbreaking efforts and strategic alliances. These initiatives are all aimed at improving specialty care and promoting value-based healthcare services.
Included Health is committed to placing the patient at the center of care. They are working on innovative ways to ensure that healthcare services are personalized and efficient. This means forming partnerships that foster collaboration across different healthcare sectors and using cutting-edge technology to streamline services.
Moreover, Included Health is keen on enhancing the value of healthcare by focusing on outcomes rather than the volume of services provided. This approach not only benefits patients by providing better care but also helps in reducing unnecessary costs. The company’s dedication to pioneering solutions marks a significant shift aimed at addressing the gaps and inefficiencies in today’s healthcare systems.
