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Study: Health plan members want better apps, more telehealth

Health insurance beneficiaries generally are dissatisfied with the apps that their insurers are providing, according to a new study by J.D. Power.

Other findings from the large national study show that respondents believe insurers should widen the availability of telehealth coverage.

The company, which specializes in gauging consumer satisfaction across a variety of industries, says its 2019 Commercial Member Health Plan Study is based on the responses of more than 28,000 commercial health plan members from January through March this year.

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