Malpractice lawsuits can be costly for a hospital in several ways. Not only can they hurt your wallet, they also negatively affect your reputation, which can cause harm for years down the line. But two simple words may prevent many malpractice cases against hospitals: “I’m sorry.”
A recent article from CNN discusses just how important it is for patients and their families to hear an apology after experiencing complications from a medical error.
If providers are distant or unwilling to provide an explanation for mistakes, patients feel abandoned and are more likely to take their grievances to court.
