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HIPAA: Text Messaging and Chat Services

February 3, 2023


As technology advances, more healthcare providers adopt digital technologies. Therefore, HIPAA compliance in regard to text messages and chat services becomes increasingly important. The HIPAA Privacy Rule was created to protect the privacy of personal health information (PHI). And that includes PHI that is transmitted via text message or other electronic messaging services. While HIPAA does not prohibit the use of these communication tools, it must be done with caution to ensure HIPAA compliance.

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