With the swift rise of digital health tools in the last two years, consumers have easier access to more health information than ever before. But for many, the proliferation of digital health tools has done very little to change their level of health literacy.
Consumers are still confused about their insurance benefits, the resources they can access, and their options for care management, among other things.
As just one example, new research found that 50% of health insurance consumers didn’t know they have access to the nursing staff at no additional cost. If half of health insurance consumers don’t know about a benefit like this, what else might they not know about?
