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Why Prioritizing Patient Experience Is Essential for Small Healthcare Practices

February 2, 2023

Rising inflation and a looming recession are causing small healthcare practices to tighten their belts and eliminate unnecessary costs. Still, too many healthcare leaders are divesting where it may end up hurting them in the long run: digital solutions.

Digitization and automation can be a lifeline for healthcare practices. Staffing shortages and tedious and time-consuming tasks plague small healthcare businesses, and customers are turning to more modern and accessible practices for their care. During an economic downturn, it is imperative that these organizations retain patients and provide them with the best experience possible. As we approach the new year, prioritizing patient experience, improving staff workflows, and eliminating unnecessary costs are essential to the livelihood of any small healthcare practice.

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