Have you ever walked into a store, business or medical practice and felt immediately at ease, welcomed and comfortable? When you feel a sense of tension or discomfort it is almost palpable. But when you experience positive feelings, it’s easily overlooked.
Ensuring a warm and welcoming tone for your patients can be challenging for various reasons. That’s why you need a people strategy…first for your internal audience. It sets the stage for your office culture and environment.
