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Never on Thursday: Flow and wait times at the DMV vs. the ER

December 1, 2016

A couple of weeks ago, I received the dreaded letter from the Department of Motor Vehicles. Visions of long lines, sitting on hard plastic chairs, and hours of wasted time went through my mind. It was a reminder to go to the DMV to renew my soon-to-expire Delaware driver license.

The bottom of the letter suggested I go to their website for more information. I assumed the website would offer nothing helpful. But I was wrong. On my iPhone, I could see there were currently 43 customers in the cue at the New Castle County DMV, and the wait time was 13 minutes.

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