Empowered patients expect physicians to use email. Patient Experience thought leader and Pediatric Rheumatologist Dr. Paul Rosen challenges fellow doctors to bring their communications into the 21st century to improve patient access to care, quality of service, boost patient satisfaction, enhance productivity and stand out above the competition.
All too often, it seems like 21st century medicine is stuck with outdated technology and attitudes about doctor-patient communications. Most contemporary consumers—the healthcare customers we call patients—are empowered and connected by the Internet, email and near-immediate, go-anywhere mobile communications.
But contrast that reality with this experience with my pediatrician’s office.
