Top

Hospitals rethink ERs with patient satisfaction in mind

March 14, 2016

Patients increasingly use the emergency department (ED) for routine care, and while many hospitals try to reduce such use, some providers adapt their EDs to non-emergency uses, according to National Public Radio.

Nearly half of recent ED patients went for non-urgent care, many of whom have insurance coverage, according to the article. Rather than simply focusing on their efforts to keep non-emergency patients out of the ED, healthcare providers should also understand that many patients visit the ED because traditional providers are too far away or not open, Robert Blendon, a professor of health policy and political analysis at Harvard’s T.H. Chan School of Public Health, told NPR.

Read More on FierceHealthcare