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Healthcare IT’s Key Role in Patient Experience

November 2, 2022

Patient experience is increasingly top of mind for healthcare provider executives. The Agency for Healthcare Research and Quality defines patient experience as the full range of interactions patients have with the healthcare system, including interactions with health plans and care from doctors, nurses, and supporting staff. Patients’ experiences with technology are a vital part of the comprehensive set of interactions that either increase or decrease their satisfaction, the quality of care they receive, and their ability to build trust with providers.

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