The world of healthcare delivery continues to change—and the operational watchword is “easy.” This concept—a proven idea that practices can implement today—comes from the retail consumer world. Simply…when you make it easy for the customer, you differentiate yourself from the pack, and your results increase exponentially.
“It’s supposed to be hard. If it wasn’t hard, everyone would do it.
The hard is what makes it great.”
The incredible importance power of being easy…
Consider, for example, the early introduction of consumer video cassette recorders. The first VCRs were programmable for unattended recordings and later playback.
