As traditional medical practices and hospital systems continue to see competition from retail healthcare, patient convenience has become the name of the game. Rising out-of-pocket medical costs are driving patients to “vote with their wallets,” Dave Kriesand, Banner Health’s vice president of consumer experience, told PatientEngagementHIT.
Kriesand says a focus on convenience can help traditional providers compete, and digital technology, such as online appointments, can play a pivotal role.
Increased care coordination can also boost patient convenience, especially in larger organizations. That means an integrated health IT system that ensures all clinical staff have access to a patient’s information.
