COVID-19 spurred unprecedented telehealth use last year, but it’s still unclear how much consumer demand and access will remain after the national public health emergency ends. Use of virtual care as tracked by groups like New York-based Fair Health steadily declined during the first half of 2021 as the country got a tenuous hold on the pandemic.
New cases dropped amid widespread vaccinations and so, too, did telehealth use, which appears to be tied to oscillating COVID-19 infections, rising and falling as caseloads do.
