“The pandemic changed everything. We jumped forward five years in a very short time,” says Philip Ysebaert, enterprise account director at UPS Healthcare. While this is true for many areas of life, Ysebaert is talking specifically about the dramatic rise in home treatments and direct-to-patient (DtP) services over the last year.
COVID-19 led to an acceleration in demand for the specialist services UPS Healthcare offers in this area. UPS had already started improving, expanding and developing its DtP offering, which put them ahead of the game and allowed the firm to take advantage of having the supply chain and organisation in place to accelerate sales and volume through these channels.
