Category: Patient Experience

June 13, 2024

The survey results are clear: a resounding 84% of respondents expressed a willingness to participate in HaH monitoring to recover at home rather than remain hospitalized. This preference aligns with the increasing popularity of HaH programs, with over 300 currently […]

May 20, 2024

Patient acquisition cost (PAC) encompasses all the dollars your practice spends to find and acquire new patients. These costs are robust—factoring in everything from marketing to overhead expenses—and they add up quickly. PAC = (sales and marketing costs) / (number […]

April 29, 2024

When interacting with industries such as retail, hospitality, and finance, we’ve all become accustomed to quick, effective, and personalized customer service. It’s no surprise that when it comes to healthcare, consumers are now seeking a better customer experience on par […]

April 10, 2024

Medicaid enrollment skyrocketed to cover one in four Americans during the COVID-19 pandemic, as states agreed not to boot individuals off Medicaid in return for more generous federal funding. However, that agreement ended in April 2023, allowing states to once […]

February 7, 2024

One critical aspect of patient-provider interactions that often goes overlooked is consent. When consent management processes are disconnected or poorly managed, it can have a detrimental impact on patient experiences. With many healthcare providers managing multiple tech stacks across siloed […]

January 25, 2024

Healthcare leaders should champion human-AI collaboration by having people work with AI to validate insights and develop engagement strategies. Organizations can — and should — implement conversational AI because it allows leaders to identify actionable areas of change and protects […]

January 16, 2024

Led by Dr. Michael Weiner and Dr. Alissa Russ-Jara, the research team meticulously analyzed doctors’ thought processes while navigating potential drug interactions. Their work focused on “positive cases,” instances where doctors successfully identified and mitigated an interaction risk. This deep […]

January 2, 2024

Zita Magloire carefully adjusted a soft measuring tape across Kenadie Evans’ pregnant belly. Determining a baby’s size during a 28-week obstetrical visit is routine. But Magloire, a family physician trained in obstetrics, knows that finding the mother’s uterus and, thus, […]

December 29, 2023

One of the most pressing and often overlooked challenges in healthcare today is how to reach and effectively treat dually diagnosed patients — commonly, individuals who grapple with both mental health problems and substance use issues. According to the Substance […]

December 28, 2023

Finding a frustrated patient sitting in a waiting room has become familiar. Three and a half years after the pandemic’s start, the medical field is still feeling the ripple effects. Burnout and staffing shortages plague offices nationwide, causing tasks to […]

December 22, 2023

One of the most significant advances in healthcare has been the rise of remote patient monitoring (RPM) technologies. Its integration into routine care practices has the potential to not only improve patient outcomes but also revolutionise the entire healthcare landscape, […]

December 12, 2023

As the patient experience in healthcare evolves to mirror that of retail industries, it has become more essential for providers to provide patients with engaging and convenient tools throughout the care journey. For example, providers should take steps to ensure […]

November 8, 2023

Screening for patients’ health-related social needs can help providers more effectively coordinate patient care and connect patients to the resources they need. Social needs are social conditions—such as food insecurity, housing instability, and lack of reliable transportation—which often result from […]

October 16, 2023

I have one quid pro quo in my life: I won’t tell you what to do if you don’t tell me what to do. I won’t tell you what to do, how to do it and when to do it, […]

October 6, 2023

If you’ve ever worked behind the scenes at a provider organization, you likely gained a deep understanding of what makes medical practices tick, giving you the ability to make fairly accurate assumptions about how patients will probably behave in different […]

September 28, 2023

As I mentioned in my introduction, patient matching doesn’t work terribly effectively today. The problem has its root in the identity challenges we have been discussing, although it is important to separate the patient matching challenge from trust-in-identity – these […]

September 28, 2023

Telehealth use soared during the COVID-19 pandemic as patients avoided healthcare facilities to avoid infection, spurred on by new regulatory flexibilities. Though utilization has dropped from its pandemic highs, telehealth is here to stay, particularly for routine and mental healthcare, […]

August 31, 2023

Epineuron has enrolled the first patient in a trial investigating its PeriPulse device for the treatment of acute peripheral nerve injury. The Ontario, Canada-based company plans to enrol a total of 110 patients across Canada and the US in the […]

August 30, 2023

For people with cystic fibrosis, like Sabrina Walker, Trikafta has been a life-changer. Before she started taking the drug, she would wind up in the hospital for weeks at a time until antibiotics could eliminate the infections in her lungs. […]

August 25, 2023

As many as one in five women have experienced some degree of mistreatment while in maternity care, according to a new report from the Centers for Disease Control and Prevention (CDC). The new statistic appeared in the CDC’s “Vital Signs” […]