Category: Patient Experience

Data Analytics, Information Management, Innovation, Patient Experience

Consumers hungry for more digital healthcare interaction

March 6, 2018

Via: Modern Healthcare

Rising demand for digital interaction between consumers and doctors is paving the way for nontraditional players to upend the healthcare industry, according to a new survey. More than half of the nearly 2,500 consumers surveyed are comfortable contacting their physician […]

Innovation, Patient Experience

Keys to fostering a ‘no excuse’ culture of accountability at your hospital

February 22, 2018

Via: Healthcarebusinesstech

Creating a culture of accountability among your employees can significantly improve patient care and your hospital’s operations, but the process of doing so is easier said than done. Start by setting an appropriate example for your staff and emphasizing an […]

Innovation, Patient Experience

Doctors learn how to talk to patients about dying

February 12, 2018

Via: The Medical News

Lynn Black’s mother-in-law, who had lupus and lung cancer, was rushed into a hospital intensive care unit last summer with shortness of breath. As she lay in bed, intubated and unresponsive, a parade of doctors told the family “all good […]

Innovation, Patient Experience

How to engage patients in 2018

February 6, 2018

Via: Healthcarebusinesstech

In the transition to value-based care, patient engagement has become health care’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area. The survey of more than […]

Innovation, Patient Experience

Walmart To Give Away Kits To Dispose Of Opioids At Home

January 17, 2018

Via: Forbes

In another private-sector effort to limit the availability of prescription opioids in the U.S., Walmart is introducing a new, free program for people who fill opioid prescriptions to help them dispose of unused pills safely at home. At all of […]

Innovation, Patient Experience, Regulatory

Proposed legislation would give patients improved access to records

December 19, 2017

Via: Health Data Management

Recently introduced legislation in the House of Representatives seeks to reduce patient frustration in dealing with a variety of interactions with the nation’s healthcare providers as they try to access their health records. Rep. Cathy McMorris Rodgers, (R-Wash.) introduced the […]

Innovation, Medical Devices, Patient Experience

Banner Health hits snags migrating two hospitals from Epic to Cerner EHR

November 24, 2017

Via: HealthcareITnews

Banner Health is running into problems as it works to move two hospitals it acquired in 2015 from the University of Arizona from an Epic electronic health record installation onto a Cerner EHR. “On October 1, our transition to Cerner […]

Innovation, Opinions, Patient Experience

Keys to avoid repetitive lab testing in your hospital

November 9, 2017

Via: Healthcarebusinesstech

New research from doctors at Johns Hopkins University and other organizations reveals repetitive lab testing for hospitalized patients is costly and unnecessary. Constant blood draws can also lead to hospital-acquired anemia and a variety of complications. A paper published last […]

Innovation, Opinions, Patient Experience

Rising health insurance costs frighten some early retirees

November 1, 2017

Via: The Medical News

Don and Debra Clark of Springfield, Mo., are glad they have health insurance. Don is 56 and Debra is 58. The Clarks say they know the risk of an unexpected illness or medical event is rising as they age and […]

Innovation, Patient Experience

4 Smart Strategies That Deliver Stronger Patient Experience

October 27, 2017

Via: Patient Experience

In any given week I lose track of the number of service feedback requests that come to me. There are many different forms and formats…but it’s troubling that the nation’s health care delivery enterprise seems less consumer-focused than most everyone. […]

Innovation, Patient Experience

Doctors Are Using Diseased Organs To Save Lives. Here’s How

October 26, 2017

Via: Time Health

For two long years, Tom Giangiulio jr., 58, was on the national waiting list for a heart transplant. He had cardiomyopathy, a condition that can weaken the heart muscle, and although he’d taken medication and had surgery to fix the […]

Innovation, Opinions, Patient Experience

The painful side of positive health care marketing

October 25, 2017

Via: The Medical News

Lori Wallace sits on a couch with her 11-year-old son and his new pet snake. It burrows under his armpit, as if afraid. Wallace is sure it’s not. “If he was terrified, he would be balled up,” Wallace said. “See, […]

Innovation, Opinions, Patient Experience

Experts recommend fewer lab tests for hospitalized patients

October 20, 2017

Via: ScienceDaily Health

In a review article publishing this week in JAMA Internal Medicine, physicians at Johns Hopkins, along with experts from several other institutions across north America, compiled published evidence and crafted an experience-based quality improvement blueprint to reduce repetitive lab testing […]

Data Analytics, Information Management, Innovation, Patient Experience

Patient engagement a surprise benefit of tablet-based registration

October 5, 2017

Via: Health Data Management

Patients arriving for appointments at Academic Allergy and Asthma Center of South Florida typically received a clipboard full of paperwork to fill out, a repetitive and duplicative practice common at most physician practices. But this past June, the practice became […]

Innovation, Patient Experience

Survey: Patients want financial info before treatment

September 21, 2017

Via: Healthcarebusinesstech

Facilities may need to take a second look at their policies on patient payment. Here’s why: According to a new survey, there’s a significant gap between what patients want regarding payment and financial options for their treatment, and what hospitals […]