Healthcare volunteers may hold the key to a better patient experience, according to a whitepaper published by the Beryl Institute, a nonprofit dedicated to patient experience improvement.
Volunteers, the white paper states, have a great impact on patient satisfaction because in many cases, at some point in their lives, they have also been patients or family members involved in the care of a loved one. “They can empathize and understand what a patient may need in that given moment in a way that a staff member may not be able to,” researchers write.
