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Telehealth satisfaction higher among younger patients, survey finds

September 28, 2023

Telehealth use soared during the COVID-19 pandemic as patients avoided healthcare facilities to avoid infection, spurred on by new regulatory flexibilities.

Though utilization has dropped from its pandemic highs, telehealth is here to stay, particularly for routine and mental healthcare, according to Christopher Lis, managing director of global healthcare intelligence at J.D. Power.

Other research has found that telehealth visits are more frequently billed at lower level of service (LOS) codes than in-person visits, suggesting less complex care.

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