October 2, 2018
Via: ForbesIn celebration of CX Day, the day the CXPA (Customer Experience Professionals Association) has designated to shine a spotlight on customer experience, I am sharing new insights about a type of customer experience that is growing in importance – the […]
December 19, 2016
Via: Health IT OutcomesEngaging healthcare consumers can be one of the highest value activities undertaken by a health plan, potentially doubling net income for most by simply engaging 10 percent more members according to Welltok research. The study calculates the real value of […]
July 19, 2024
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