Tag: healthcare consumers


What Patients Really Want And Why Healthcare Companies Should Care

October 2, 2018

Via: Forbes

In celebration of CX Day, the day the CXPA (Customer Experience Professionals Association) has designated to shine a spotlight on customer experience, I am sharing new insights about a type of customer experience that is growing in importance – the […]


Increasing Engagement Just 10% Could Double Net Income For Most Health Plans

December 19, 2016

Via: Health IT Outcomes

Engaging healthcare consumers can be one of the highest value activities undertaken by a health plan, potentially doubling net income for most by simply engaging 10 percent more members according to Welltok research. The study calculates the real value of […]