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Insured adults give their health plans positive ratings, but most report problems

June 20, 2023

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The survey included more than 3,600 adults, including those who were insured under an employer-sponsored plan, those who bought coverage through the Affordable Care Act marketplace and adults on Medicaid or Medicare.

Though 84% of respondents who described their health as at least “good” rated their insurance positively, only 68% with “poor” or “fair” health did.

Those responses tended to vary by insurance type. Only 15% of adults with Medicare and 11% of adults with Medicaid reported a time in the past year where their insurer paid less than expected for a medical bill compared with 35% of those with employer-sponsored insurance and 28% on marketplace plans.

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