Making patient bills more understandable for patients has become a wider strategy for MetroHealth, a Cleveland-based delivery system. It’s involved more than redesigning paper bills.
In fact, the organization has examined and changed how it communicates with patients before an encounter, and it’s developed an eligibility call center to help patients determine insurance they may be eligible for and get them signed up.
MetroHealth and other organizations see a rising need for making the billing process understandable, particularly as they see a rising need to engage patients in their entire care delivery process.
