The U.S. healthcare system has been in desperate need of modernization for decades. Thankfully, essential change is finally happening.
IT workers at healthcare organizations are now creating more efficient and effective electronic health records (EHRs), a process that requires integrating EHRs with new patient-access technologies. It also means that other healthcare workers – medical assistants, teletriage nurses, call center agents, etc. – need to change the way they work in response.
