With urgent care clinics becoming the go-to sites for on-demand healthcare in the U.S., patient engagement technology has become necessary for clinics to succeed in the highly concentrated, competitive marketplace. The COVID-19 pandemic accelerated patient expectations and demands for more convenient, consumer-centric healthcare experiences that patient engagement technology can help achieve. But there is broader, untapped value outside of meeting these evolving patient wants and needs to be gleaned from these functionalities.
