To acquire a personal understanding of a healthcare consumer, providers and health plan administrators must have access and insight into every area of a healthcare journey across physical and digital channels. In-person appointments, care gaps, claims, benefits eligibility, chronic condition management, medication adherence, telehealth, and social determinants of health (SDOH) are all elements of a typical healthcare journey, and meeting patient expectations for a personalized healthcare experience requires a consistent approach across every touchpoint.
