As the healthcare landscape continues to evolve due to economic disruption, technological improvements, and patient expectations, the standard of optimizing healthcare performance must shift as well. Patients and their loved ones have become more consumer-driven and savvier over the last few years when it comes to selecting a health system and team for their care journey. Now, patients are approaching their care by considering the facility’s full offerings package – outcome, cost, staff, experience, and ratings – and seeking a health journey that will best fit their personalized needs.
