Tag: customer

Innovation, Patient Experience

Bringing The Customer Voice to Life in Healthcare

April 14, 2023

Via: HitConsultant

Voice is a powerful tool. The average person speaks about 7,000 words daily (although anyone who’s spent time around young children knows that estimate is probably low). Yet amid healthcare organizations building a more customer-centric approach to customer experience (CX), […]


3 Trends That Are Currently Guiding Healthcare Marketing

July 19, 2019

Via: Natalie Dunn

Retail, banking, technology, and consumer goods aren’t the only sectors facing marketing challenges in today’s business landscape. The age of the consumer is also creating difficulties for healthcare companies that are looking for effective methods to stay relevant and useful.  […]

Innovation, Patient Experience

There’s No Neutral In Customer Service

February 29, 2016

Via: Forbes

There’s no neutral in customer service or in creating a customer experience. It’s always possible to improve things for customers via your presence, or to detract. For example, take customer service in healthcare (aka “the patient experience” or “patient satisfaction). […]