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Tag: customer


Editorial

3 Trends That Are Currently Guiding Healthcare Marketing

July 19, 2019

Via: Natalie Dunn

Retail, banking, technology, and consumer goods aren’t the only sectors facing marketing challenges in today’s business landscape. The age of the consumer is also creating difficulties for healthcare companies that are looking for effective methods to stay relevant and useful.  […]


Innovation, Patient Experience

There’s No Neutral In Customer Service

February 29, 2016

Via: Forbes

There’s no neutral in customer service or in creating a customer experience. It’s always possible to improve things for customers via your presence, or to detract. For example, take customer service in healthcare (aka “the patient experience” or “patient satisfaction). […]