Tag: Consumers

March 6, 2018

Rising demand for digital interaction between consumers and doctors is paving the way for nontraditional players to upend the healthcare industry, according to a new survey. More than half of the nearly 2,500 consumers surveyed are comfortable contacting their physician […]

August 30, 2016

As you walk through the grocery store, it’s not uncommon to pick up a product – say a carton of eggs, for example – and see that the package is plastered with an abundance of labels bearing various terms and […]

April 15, 2016

Things are bad, and they’re getting worse.There’s a huge disconnect between the patient’s perception of experience in healthcare and what healthcare thinks it’s delivering. That’s according to a new study of The State of Consumer Healthcare from GE Healthcare Camden […]

March 4, 2016

What do consumers want when they interact with the healthcare system? The answer may partly depend on their age. At this week’s annual meeting of the Health Information and Management Systems Society, the themes of consumerism and patient engagement were […]

March 3, 2016

The U.S. Food and Drug Administration will look into the use of animation in drug ads to understand how cartoons affect how consumers feel about drugs. Minimal research exists on how animation affects how individuals perceive the risks or benefits […]

February 2, 2016

UnitedHealth made the smartest decision of the year and no one noticed. Recently, headlines screamed about UnitedHealth threatening to leave the ACA exchanges. As Bruce Japsen reported, United is losing hundreds of millions on the public exchanges. Meanwhile, virtually no […]

April 15, 2015

Trust has always been essential to medical care. Of what use are the best communication skills, physician empathy, or clinical knowledge if patients don’t trust the advice and information that their doctors give them? Even the most psychologically disturbed or […]

April 15, 2015

For the last four years, our team at the University of Washington (UW) has been evaluating seven value-based payment reform programs in six states for the Robert Wood Johnson Foundation (RWJF). We found that although the foundational work of value-based […]

April 15, 2015

From 1980-1990, Medicare payments to doctors were based on charges. During that period, spending under the program on physician services inflated rapidly, growing at an annual rate of 13.4 percent. Congress took note and reformed the system in two key […]