The inability of U.S. consumers to navigate the healthcare system costs $4.8 billion annually in administrative expenses for employers and insurers picking up the tab for patient medical costs.
New data from Accenture has found that half of U.S. consumers are unable to navigate healthcare system complexities, triggering avoidable calls to customer service centers and choices of health benefits that cost them more when they don’t know what to pick or what’s covered. This low health literacy costs insurers and employers $26 more in administrative fees per consumer or $4.8 billion annually, Accenture says.
