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As Healthcare Goes Digital, Consumer Engagement And Experience Improve

July 10, 2019

Via: Forbes

The healthcare industry in the United States has long been a dichotomy in its embrace of – and resistance to – technology. While some of the world’s finest technology is used to diagnose and treat all manner of illness, patients often have to complete paper forms in the waiting room and many doctors still take notes on paper medical charts.

The move to digital has been well under way in most other industries, creating an expectation of a consumer experience in which healthcare has fallen behind. After all, today’s competition is every other experience the customer has had recently.

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