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What Patients Really Want And Why Healthcare Companies Should Care

October 2, 2018

Via: Forbes
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In celebration of CX Day, the day the CXPA (Customer Experience Professionals Association) has designated to shine a spotlight on customer experience, I am sharing new insights about a type of customer experience that is growing in importance – the healthcare patient experience (PX). PX deserves attention as changes in reimbursements are leading to more patient choice, the U.S. population ages and healthcare becomes a more regular part of our daily lives, and as technology and innovation are disrupting all aspects of healthcare.

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