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62% of Americans Don’t Trust Their Health Plan to Provide Accurate Care Options

December 13, 2022

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The American healthcare system has a long history of patient dissatisfaction. One major pain point lies in care navigation, as more than half of provider listings have at least one inaccuracy, leaving people with incomplete information and burdening their access to high-quality care. Ribbon’s research found that over one-third (38%) of people have had a negative healthcare experience due to incorrect provider information on their health plan’s website. When people have negative experiences finding care or are matched with the wrong provider, they are more likely to opt out of the healthcare system. This puts them at risk for worsening health and more costly care down the road, and increases future expenses for health plans.

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