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Why technology isn’t solving patient appointment issues

Information technology is playing an increasing role in enabling faster patient scheduling for physician appointments, but a recent study suggests that other human factors intervene, actually slowing down the process.

The findings suggest that workflow and attitude adjustments also are important in speeding the appointment process, which is likely to become more important as providers take on more risk for patient care—treatment delayed, in many cases, is believed to drive up care expenses as the conditions of patients worsen over time.

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