When it comes to waiting for a doctor’s appointment, most patients are waiting 19 minutes, 19 seconds – which is just good enough to keep patients happy with their service, according to Vitals 7th annual wait time report. The report finds positive reviews start to skew negative after patients are left waiting more than 20 minutes revealing the important correlation between wait time and patient satisfaction.
For instance, 49 percent of patients who had a 15-minute wait rated their doctor positively. Yet, only 27 percent of patients who waited for 45 minutes ultimately left a positive physician review.
