Patient-centered care is best achieved when the care team understands every moment of the patient and family experience in their journeys through a health care system – from parking in the hospital garage to being treated in the intensive care unit. This is the core value of a novel quality improvement program implemented at a leading U.S. medical center and presented today at the National Quality Summit, sponsored by the National Association for Healthcare Quality.
For its first-ever National Quality Summit, NAHQ assembled a roster of leading experts in healthcare quality management to discuss an increasingly significant concern – how to assure favorable outcomes when transitioning patients from one clinical environment to another or to the home. Speakers at the Summit will cover clinical, social, economic and public policy influences on healthcare transition quality.
“Health care providers should view all care as an experience through the eyes of patients and families”, said Pamela Greenhouse, MBA, executive director, Patient and Family Centered Care Innovation Center (PFCC), University of Pittsburgh Medical Center (UPMC). “Our goal is to help patients, families and health care providers learn from each other and partner to co-design ideal care delivery”.
