The findings from the survey reinforce the need for health systems to streamline appointment scheduling to improve care access, foster engagement to drive health awareness and action, and communicate and engage patients using multichannel strategies to accommodate fluctuating preferences.
“The results of our third annual patient engagement survey highlight the generational variations in preferences among patients, especially as the accessibility of obtaining medical care at non-traditional venues has increased,” said Matt Dickson, senior vice president of Stericycle Communication Solutions.
