The secret to improving “the patient experience” is delivering what the patient wants most in every physician encounter.
Clinical excellence? Yes, certainly. (That’s sort of a given.)
A friendly smile? Sure.
Empathy? Naturally.
Authoritative confidence? Yep.
Eye contact. Connectivity booster.
These are all important elements in the patient experience mix. But consider that the typical doctor-patient visit is only 13 to 16 minutes, according to the 2016 Physician Compensation Report from Medscape.