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Patient Experience Perfection in 16 Minutes or Less

June 29, 2016

The secret to improving “the patient experience” is delivering what the patient wants most in every physician encounter.

Clinical excellence? Yes, certainly. (That’s sort of a given.)

A friendly smile? Sure.

Empathy? Naturally.

Authoritative confidence? Yep.

Eye contact. Connectivity booster.

These are all important elements in the patient experience mix. But consider that the typical doctor-patient visit is only 13 to 16 minutes, according to the 2016 Physician Compensation Report from Medscape.

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