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Online physician reviews and ratings are important to older adults, new poll shows

January 6, 2020

Find a restaurant. Book a hotel. Choose a product to buy. Online ratings and reviews from other customers can help with making decisions on all of these, and their use has exploded in the past decade.

But online ratings of physicians? A new poll suggests they don’t yet hold as much sway with the Americans who use the most health care: people over age 50.

In all, 43% of people between the age of 50 and 80 said they had ever looked up a doctor online to see how others rated him or her, or what was said in their reviews.

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