Medical billing issues cause many consumers to shop for different providers. Customers expect a simple, automated billing experience. Insider Intelligence’s recent Spotlight on Modernizing Medical Payments looks at what drives consumers away from their medical providers, and what providers can do to modernize their billing processes.
Incorrect or Confusing Bill Cause Patients to Leave Their Doctors
According to a December 2021 report on Patient Payment Technology, 64% of respondents cited incorrect and/or confusing charges as their reason for switching providers. 49% complained of difficult and unorganized processes. Other challenges included limited self-service capabilities, delays, and rejected payments.
