The Customer Experience and Connectivity Chasm (CECC) report highlights how digital experiences and personal health data from wearable tech and health apps are impacting healthcare providers’ standards. A grand total of 9,030 adults were surveyed from across Europe, Asia and the US during August 2019.
Of the 75% of customers who said digital experiences – such as online booking or remote video consultations – had improved their standard of care, 57% felt it had improved their experience with their GP. Standard of care in hospitals was considered to have been improved by digital experiences in 55% of cases, while for pharmacies this statistic rose to 60%.