image credit: Pxhere

Digital experiences have improved standard of care from clinicians

The Customer Experience and Connectivity Chasm (CECC) report highlights how digital experiences and personal health data from wearable tech and health apps are impacting healthcare providers’ standards. A grand total of 9,030 adults were surveyed from across Europe, Asia and the US during August 2019.

Of the 75% of customers who said digital experiences – such as online booking or remote video consultations – had improved their standard of care, 57% felt it had improved their experience with their GP. Standard of care in hospitals was considered to have been improved by digital experiences in 55% of cases, while for pharmacies this statistic rose to 60%.