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Survey: EHR Switches Resulted in Higher Than Expected Costs, Layoffs, Negative Impact on Healthcare Delivery

May 2, 2016

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Four years after what market research firm Black Book calls the inpatient electronic health record (EHR) “replacement frenzy,” surveyed clinicians expressed many doubts about the benefits of switching systems.

Black Book crowd-surveyed 1,204 hospital executives and 2,133 user-level IT staff that had experienced at least one broad inpatient EHR system switch and found that “present satisfaction outcomes reflect on mild successes balanced with higher than expected costs, layoffs, declining patient revenues, disenfranchised clinicians and doubts about the benefits of switching.”

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