One year ago, the average EHR go-live involved hundreds of support personnel flying to a hospital and working on-site for four to six weeks. Due to the COVID-19 pandemic and the inability for so many individuals to fly-in and stay in close quarters to hospital staff, EHR go-lives had to evolve. As the healthcare industry continues to adopt virtual solutions, the future of EHR go-lives will never be the same.
The standard EHR go-live had some obvious inefficiencies. They were costly, and it was often difficult to measure the performance of traditional at-the-elbow (ATE) support as they provided assistance to clinicians.