Artificial Intelligence (AI) holds tremendous potential to transform care delivery by automating, augmenting and amplifying human labor in repetitive cognitive tasks. Just like any tool, however, it can be leveraged with improper or incomplete strategies and create more harm than good. This harm translates not only into mistakes that can impact an organization’s bottom line, but also the lives of the patients that the organization serves.
As we approach the start of HIMSS 2018 we can expect to see more conversations regarding the value of AI. While hype for the technology is rightly deserved, it’s important that organizations take the time to understand the potential pitfalls and common mistakes that can commonly occur when investing in this type of technology.