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4 Smart Strategies That Deliver Stronger Patient Experience

October 27, 2017

In any given week I lose track of the number of service feedback requests that come to me. There are many different forms and formats…but it’s troubling that the nation’s health care delivery enterprise seems less consumer-focused than most everyone. You might want to pass this article around to everyone in the office.

These are the personalized “tell us how we’re doing” emails and quick surveys follow routine retail transactions, fast food purchases, travel and traveler exchanges, online shopping and any of a dozen experiences and encounters. It seems that everyone asks about my experience and value my input.

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