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New research compares social media ratings offered to hospitals by patients

September 6, 2018

Consumers can go to Google, Yelp and Facebook for crowdsourced insight about the experiences they’ll have at a hospital, but they shouldn’t expect foolproof guidance on the quality of care they will receive, according to new Indiana University research.

Researchers Victoria Perez and Seth Freedman of IU’s School of Public and Environmental Affairs compared social media ratings offered by patients with the extensive data available through the federal government’s “Hospital Compare” website.

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