During EHR implementations, trainers are frequently the first to introduce end-users to the new technology. Users often come to EHR training frustrated about the change and nervous about acclimating to a new system. Adding to the pressure they feel, EHR training may only entail a one-time training class that delivers an immense amount of information in a short period of time—unless the healthcare organization offers on-site interim training opportunities, users often never touch the EHR again until after go-live. Under those circumstances, trainee resistance and fear are understandable.
